Case Study
Ageing desktop hardware were becoming issues as it disrupted critical clinical functions and undermined the delivery of timely and effective patient care.
The project involved a desktop hardware refresh across outpatient clinics, theatres, emergency care areas and other high demand clinical environments. The aim was to improve clinical system performance and provide a smoother, more reliable experience for end-user such as clinical staff.
The project delivered approximately 350 new desktops, fully configured with required clinical applications and prepared for immediate deployment into clinical settings.
The project was delivered over an eight week period and was constrained by an end of financial year deadline. A lean delivery approach was adopted to align with available resourcing levels.
Key stakeholders included:
The project significantly improved the desktop experience for clinical staff and resolved key performance issues related to essential applications. These improvements directly reduced risks to patient care and are expected to lower break fix support requests, improving overall ICT operational efficiency.
Success was measured through:
• The volume and severity of post deployment support requests
• Stakeholder feedback on delivery quality and observed improvements in performance
Challenge
Upgrades needed to occur outside standard hours, typically early mornings, to avoid disrupting clinical operations
Resolution
Structured scheduling and careful coordination with clinical teams ensured upgrades were completed smoothly and without disruption.
Challenge
Additional tasks such as device discovery, preparation, application assignment, minor warehousing duties and post deployment support increased complexity
Resolution
Thorough preparation, clear communication and strong stakeholder engagement enabled the team to deliver effectively within tight timeframes
